Terms & Conditions

1. ABOUT SNAP STUDIO

Snap Studio Ltd ("Snap Studio", "we", "our" or "us") provides self-portrait photography experiences from our studio in Horsforth, Leeds.

Throughout these Terms:

Booking means any appointment or experience reserved with Snap Studio.

Studio means the Snap Studio premises and all areas operated by us, including the photography studio, The Prep Suite, reception and shared areas.

Customer means the person who makes the booking.

Guest means anyone attending as part of a booking.

The person making the booking is responsible for ensuring everyone attending as part of their booking is aware of and complies with these Terms & Conditions.

2. ACCEPTING THESE TERMS

These Terms & Conditions apply to bookings made through our website or directly with Snap Studio.

Before completing an online booking, customers must actively confirm that they have read and agree to our Terms & Conditions.

Nothing will be pre-ticked on your behalf.

Our Terms & Conditions will be available to read through our website and booking process.

3. BOOKING & PAYMENT

All bookings must be paid for in full at the time of booking.

Your booking is only confirmed once:

• payment has been successfully received
• you have received your booking confirmation.

Prices shown on our website include the elements specifically listed within the selected Snap Session or Snap Package.

Optional extras can be added where available and will be charged in addition to the advertised session or package price.

We reserve the right to change our prices at any time. Price changes will not affect bookings that have already been confirmed.

If an obvious pricing or technical error occurs, we reserve the right to correct it. If you have already paid, we will contact you and, where appropriate, offer you the option to proceed at the correct price or receive a full refund.

4. BOOKING INFORMATION

During booking, we may ask for information including:

• your contact details
• the number of people attending
• whether a pet will be attending
• your music preferences
• allergies or dietary requirements where applicable
• accessibility information
• anything you'd like us to know about your visit

marketing preferences.

You are responsible for ensuring the information you provide is accurate.

Please contact us as soon as possible if anything relevant changes before your booking.

5. CANCELLATIONS

When you make a booking, we reserve that time exclusively for you. Cancellations can therefore affect our ability to offer the appointment to another customer.

Our cancellation policy is:

14 days or more before your booking

You may cancel and receive a full refund.

Between 7 and 13 days before your booking

You may cancel and receive a 50% refund.

Less than 7 days before your booking

No refund will be provided.

At our discretion, we may offer some or all of the value of your booking as credit towards a future Snap Studio booking.

Any credit offered is entirely at Snap Studio's discretion and is not guaranteed.

Within 24 hours of your booking

No refund or booking credit will be provided.

Nothing within this policy affects your statutory rights.

6. IF SNAP STUDIO CANCELS YOUR BOOKING

Very occasionally, circumstances may mean we are unable to provide your booking.

If Snap Studio cancels your booking, you will be offered either:

• a full refund
• the opportunity to move your booking to another available date.

Nothing within these Terms affects any additional rights you may have under applicable consumer law.

7. RESCHEDULING

We understand that plans change.

Each booking may be rescheduled once free of charge, provided you contact us at least 7 days before your booking.

Rescheduling is subject to availability.

Customers cannot currently reschedule their own booking online. Please contact Snap Studio directly and we will arrange the change for you.

Once a booking has been rescheduled once, any further request to change the date or time will be entirely at Snap Studio's discretion and may be refused or subject to an additional charge.

A rescheduled booking remains subject to these Terms & Conditions.

8. TRANSFERRING A BOOKING

Bookings may only be transferred to another person with prior agreement from Snap Studio.

Please contact us as early as possible if you would like to request a transfer.

We reserve the right to refuse a transfer where reasonably necessary.

9. ARRIVING FOR YOUR SNAP

Please arrive at the time stated within your booking confirmation.

We operate a carefully managed schedule, so arriving late may reduce the amount of time available for your experience.

If you arrive late, your booking will still finish at its originally scheduled finish time.

Unfortunately, we cannot extend your booking because of late arrival.

If you expect to be late, please contact us as soon as it is safe and practical to do so.

If you arrive more than 15 minutes late, we reserve the right to treat your booking as a no-show and may refuse entry or cancel the booking without refund.

This will depend on whether we can still safely and reasonably accommodate your booking without affecting the rest of the day's schedule.

10. NO-SHOWS

If you do not attend your booking and have not contacted us beforehand, your booking will be treated as a no-show.

No-shows are not eligible for:

• refunds
• booking credit
• transfers
• rescheduling.

11. SNAP SESSIONS

Our standard Snap Sessions provide the amount of photography studio time stated when booking.

We also reserve additional operational time around bookings to welcome customers and reset the studio.

This additional operational time does not increase the customer's advertised photography time.

Your photography time begins when your studio session starts.

Please follow any instructions given by the Snap Studio team so that we can get you started on time.

12. SNAP PACKAGES

Snap Packages combine studio time with additional elements of the Snap experience.

The exact inclusions of each package will be clearly stated on our website at the time of booking.

Package inclusions may include:

• photography studio time
• The Prep Suite
• snacks and drinks
• additional people

other package-specific extras.

Please check the individual package description carefully before booking.

13. THE PREP SUITE

The Prep Suite is our dedicated getting-ready space.

30 minutes in The Prep Suite is included with all Snap Packages.

The Prep Suite can also be added to any standard Snap Session as a paid extra, subject to availability.

Where included or purchased, customers receive up to 30 minutes in The Prep Suite before their photography session.

The Prep Suite can be used for:

• getting ready
• hair and make-up touch-ups
• changing
• relaxing before your shoot

enjoying the snacks and drinks provided where applicable.

Content Day customers may also have access to The Prep Suite during their studio session, as described within the package.

Prep Suite time forms part of your scheduled booking.

If you arrive late, unused Prep Suite time cannot normally be moved or added to your photography session.

The Prep Suite cannot be added again to a package where it is already included.

14. OPTIONAL EXTRAS

Optional extras may be available when making your booking.

These currently include options such as:

• Additional Person
• Pet
• Premium Confetti
• Backdrop Change

The Prep Suite.

Availability depends on the Snap Session or Snap Package selected.

Extras should be selected and paid for before your visit.

We cannot guarantee that extras will be available to purchase or add on arrival.

15. BACKDROP CHANGE

Customers who purchase the Backdrop Change extra can choose an additional available backdrop colour during their session.

A Backdrop Change includes 5 additional minutes of customer studio time.

Changing a professional studio backdrop takes additional operational time. We therefore reserve additional time within our booking calendar to complete the change safely.

The operational time required to physically change the backdrop does not count towards your photography time.

Backdrop colours are subject to availability. If your selected backdrop is unexpectedly unavailable, we will offer you an alternative where possible.

Guests must not attempt to change or reposition studio backdrops themselves.

16. MAXIMUM CAPACITY

The maximum number of people permitted within a Snap booking is six people, unless Snap Studio has expressly agreed otherwise in advance.

The package you book includes the number of people stated within the package description.

Additional people must:

• be declared as part of the booking
• be paid for in advance where an additional-person fee applies.

Babies and children count towards the maximum capacity.

People who have not been included within the booking may be refused entry.

17. CHILDREN

Children are very welcome at Snap Studio.

Anyone under the age of 16 must be accompanied by a responsible adult aged 18 or over throughout their visit.

Parents, guardians and accompanying adults remain responsible for supervising children at all times.

For everyone's safety, children must not:

• climb on furniture
• interfere with photography or lighting equipment
• move studio equipment

run around areas where doing so could present a safety risk.

The person making the booking is responsible for damage caused by children within their party.

We reserve the right to stop a session if we reasonably believe a child's behaviour is creating a safety risk.

18. PETS

Pets are welcome at Snap Studio where the applicable Pet extra has been added to the booking.

Pets must be declared before your visit.

Owners remain responsible for their pet at all times.

Pets must be kept under appropriate control and must not be allowed to interfere with or damage studio equipment, furniture or backdrops.

Owners are responsible for cleaning up after their pet and for any damage or injury caused by their pet.

We reserve the right to refuse entry to or remove an animal displaying aggressive, disruptive or unsafe behaviour.

Assistance dogs are welcome in accordance with applicable law and are not subject to a pet fee.

19. SNACKS, DRINKS & ALLERGIES

Snacks and drinks may be provided as part of selected Snap Packages or where The Prep Suite has been purchased.

Where food or drinks may be provided, we will ask whether anyone attending has allergies, intolerances or dietary requirements.

Please provide full and accurate details before your visit.

We will do our best to accommodate dietary requirements where reasonably possible, but we cannot guarantee an allergen-free environment.

Guests remain responsible for checking ingredients before consuming food or drink where they have an allergy or intolerance.

Food and drink must remain within designated areas and must not be taken into the photography studio unless Snap Studio expressly permits it.

20. ALCOHOL

Where alcoholic drinks are provided by Snap Studio:

• they are complimentary
• they will only be provided to guests aged 18 or over

valid photographic identification may be requested.

We operate a Challenge 25 policy.

Snap Studio reserves the right to refuse to provide alcohol where reasonably appropriate.

Guests must not bring their own alcoholic drinks onto the premises without our prior written permission.

If a guest arrives intoxicated or appears to be under the influence of alcohol or illegal drugs to an extent that creates a safety or behavioural concern, we reserve the right to refuse entry or end the booking without refund.

21. CLOTHING, CHANGING & PERSONAL ITEMS

You are welcome to bring outfits, footwear, accessories and personal styling products for your shoot.

Outfit changes are encouraged, but unless your package states otherwise, changing time takes place within your purchased studio time.

Please choose a session length that gives you enough time for the number of outfits or looks you want to create.

Snap Studio is not responsible for damage to clothing, cosmetics, accessories or personal styling products unless caused by our negligence.

22. PROPS

You're welcome to bring suitable props to personalise your photographs.

These could include:

• flowers
• balloons
• business products
• branded items
• sentimental items

other safe photography props.

Props must be clean, safe and suitable for indoor use.

We may refuse any prop we reasonably believe could damage the studio, create excessive cleaning or present a safety risk.

The following are not permitted:

• fireworks
• sparklers
• smoke bombs
• coloured powders
• glitter
• confetti not supplied or approved by Snap Studio
• candles or naked flames
• hazardous substances
• weapons or realistic imitation weapons
• illegal items

anything else we reasonably consider unsafe.

23. STUDIO EQUIPMENT

Our camera, lighting and other equipment will be set up for you before your session.

Please do not:

• move the camera or tripod
• move or adjust lighting equipment
• unplug equipment
• move or interfere with computers or screens
• reposition backdrops

interfere with electrical equipment.

We'll show you everything you need to know before your shoot.

If you need help at any point, please ask us.

24. BACKDROPS

Our photography backdrops are professional studio materials and should be treated carefully.

Please follow instructions regarding where to stand and how to use them.

Guests must not:

• reposition the backdrop themselves
• deliberately damage or mark it
• drag furniture or heavy objects across it

use dirty footwear on it where this could cause avoidable damage.

Where damage goes beyond reasonable wear and tear, we may seek to recover reasonable repair or replacement costs.

25. DAMAGE

The person making the booking accepts responsibility for avoidable loss or damage caused by themselves or members of their party, including children and pets.

This may include damage to:

• cameras
• computers
• lighting
• furniture
• props
• décor
• flooring
• backdrops
• walls

fixtures and fittings.

Any damage should be reported to a member of the Snap Studio team immediately.

Where damage goes beyond reasonable wear and tear, we reserve the right to recover the reasonable cost of repair or replacement.

26. EXCESSIVE CLEANING

We expect customers to treat Snap Studio with reasonable care.

Where excessive or specialist cleaning is required because of a customer's actions, we reserve the right to recover the reasonable costs incurred.

Examples may include:

• significant spillages
• pet-related cleaning
• stains
• unauthorised confetti or glitter
• damage caused by food or drink
• bodily fluids

excessive rubbish.

Normal cleaning between customers is, of course, part of running the studio and will never result in a charge.

27. BEHAVIOUR & INCLUSIVITY

Snap Studio is for everyone.

We are committed to creating a welcoming, inclusive and enjoyable environment for our customers, guests and team.

We will not tolerate:

• aggressive or threatening behaviour
• abuse or harassment
• bullying
• discriminatory behaviour or language
• racism
• sexism
• homophobia
• transphobia
• illegal drug use
• smoking or vaping inside the premises

criminal or illegal activity.

If the behaviour of anyone within a party makes our team or other people feel unsafe, or seriously breaches these Terms, we reserve the right to refuse entry or end the booking.

Where a booking is ended because of serious inappropriate behaviour, no refund will be provided.

28. PHOTOGRAPHY CONTENT

Snap Studio is a welcoming, family-friendly business.

The following content must not be created within the studio:

• full nudity
• sexually explicit or pornographic content
• hateful or discriminatory content
• illegal content

content that creates a genuine safety risk.

We reserve the right to stop a session if we reasonably believe the content being created seriously breaches these Terms.

29. YOUR PHOTOGRAPHS

The photographs created during your Snap belong to you once they have been supplied to you and all applicable booking charges have been paid.

You may use your photographs for purposes including:

• personal use
• social media
• printing
• gifts
• websites
• business marketing
• advertising
• commercial use
• editorial use

content creation.

Snap Studio retains ownership of its own intellectual property, including its branding, logos, website content, graphics and marketing materials.

30. IMAGE DELIVERY & STORAGE

Your photographs will be supplied following your session using the delivery method stated by Snap Studio.

Where photographs are supplied through an online gallery or download service, we will tell you how long they will remain available.

Customers are responsible for downloading and safely backing up their photographs within the stated period.

Once the stated storage period has expired, photographs may be permanently deleted and may not be recoverable.

We strongly recommend making your own backup as soon as you receive your images as we delete every 30 days.

31. MARKETING PERMISSION

During booking, every customer will be asked whether they are happy for Snap Studio to contact them about potentially using photographs from their session for our marketing.

Customers must answer Yes or No to this question in order to complete the booking.

However, marketing consent itself is completely optional.

Selecting No will not affect your ability to book, the service you receive or your Snap Studio experience in any way.

Nothing will be pre-selected.

Selecting Yes does not automatically give Snap Studio permission to publish your photographs.

If we would like to use photographs from your session, we will contact you separately and ask for permission to use specific images.

You can decline.

We will not publish customer photographs for marketing without the required permission.

32. CCTV

CCTV operates within certain public and shared areas of Snap Studio for safety and security purposes.

CCTV is not installed within:

• The Prep Suite
• changing areas

toilets.

CCTV footage will be handled in accordance with our Privacy Policy and applicable UK data protection law.

33. ACCESSIBILITY & STAIRS

Snap Studio is located on the first and second floors of an older building.

Unfortunately, the premises do not currently have:

• step-free access
• wheelchair access
• a lift.

Access requires climbing stairs.

Customers will be asked to acknowledge this information during the booking process.

We appreciate that this may make Snap Studio unsuitable for some visitors.

If you have questions about access or would like more information before booking, please contact us and we will provide as much information as possible.

34. PARKING & TRAVEL

Snap Studio does not have dedicated customer parking.

Customers are responsible for making their own parking and travel arrangements.

Please allow enough time to park and arrive for the time stated within your booking confirmation.

Difficulty finding parking, traffic, public transport disruption or other travel delays do not automatically entitle customers to additional studio time.

Our normal late-arrival policy will apply.

We will provide useful parking and travel information before your visit where possible.

35. PERSONAL BELONGINGS

Please look after your belongings while visiting Snap Studio.

Customers remain responsible for items including:

• phones
• handbags
• wallets
• jewellery
• clothing
• footwear
• laptops

children's belongings.

Snap Studio is not responsible for loss, theft or damage to personal belongings unless caused by our negligence.

36. TECHNICAL ISSUES

Technology occasionally has an off day.

We take reasonable steps to maintain our cameras, lighting, computers and other equipment.

If your session is significantly affected by an equipment failure or technical issue caused by Snap Studio, we will assess what happened and offer an appropriate remedy.

Depending on the circumstances, this may include:

• additional studio time where possible
• a replacement session
• a partial refund
• a full refund.

The appropriate solution will depend on the nature and impact of the issue.

We are not responsible for technical problems caused by customer misuse, failure to follow instructions or circumstances genuinely outside our reasonable control.

37. LOST PROPERTY

Where practical, items left at Snap Studio will be kept for up to 60 days.

After this period, unclaimed items may be donated, recycled or disposed of.

We will make reasonable efforts to reunite clearly identifiable lost property with its owner, but customers remain responsible for checking that they have all their belongings before leaving.

38. GIFT VOUCHERS

Gift vouchers are available directly from Snap Studio by contacting us via email.

Gift vouchers are not currently sold directly through our online booking system.

Unless otherwise stated when purchased:

• vouchers are valid for 12 months from the date of purchase
• vouchers may be used towards eligible Snap Studio bookings
• vouchers have no cash value and cannot be exchanged for cash
• vouchers cannot normally be refunded once purchased, subject to your statutory rights

expired vouchers cannot normally be redeemed or extended.

Specific terms supplied with a gift voucher will also apply.

39. PRIVACY

We take your privacy seriously.

Personal information is collected, stored and processed in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

Our Privacy Policy explains:

• what information we collect
• why we collect it
• how we use it
• how long we retain it
• who we may share it with

your legal rights.

Our Privacy Policy is available on our website.

40. OUR LIABILITY

Nothing within these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and any other liability that cannot legally be excluded.

Subject to applicable consumer law, Snap Studio will not be responsible for losses that were not reasonably foreseeable when the booking was made.

Nothing within these Terms affects your statutory consumer rights.

41. EVENTS OUTSIDE OUR CONTROL

Sometimes circumstances genuinely outside our reasonable control may affect a booking.

These could include:

• severe weather
• flooding
• fire
• power or internet failure
• government restrictions
• industrial action
• serious illness or emergencies
• building emergencies

other unforeseen circumstances outside our reasonable control.

If an event outside our reasonable control prevents us from providing your booking, we will contact you as soon as reasonably possible.

Depending on the circumstances and your legal rights, we may offer an alternative booking date or refund.

42. OUR RIGHT TO REFUSE OR END A BOOKING

We reserve the right to refuse, cancel or end a booking where reasonably necessary.

This may include circumstances involving:

• serious health and safety concerns
• abusive, threatening or discriminatory behaviour
• suspected fraudulent activity
• illegal activity

serious breaches of these Terms & Conditions.

Any refund due will depend on the reason the booking was refused or ended and your statutory rights.

43. HEALTH, SAFETY & INJURY

Customers and guests are responsible for behaving in a safe and sensible manner while on the premises and for following any safety instructions given by the Snap Studio team.

Please take particular care around stairs, photography equipment, cables, furniture and other studio equipment.

Children and pets must be appropriately supervised at all times.

Any accident, injury, hazard, spillage or damaged equipment must be reported to a member of the Snap Studio team immediately.

Snap Studio is not responsible for injury, loss or damage resulting from a customer's or guest's failure to follow reasonable safety instructions, misuse of equipment, reckless behaviour or actions outside our reasonable control.

Nothing in these Terms excludes or limits Snap Studio's liability for death or personal injury caused by our negligence, or any other liability that cannot legally be excluded.

44. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

The latest version will always be available on our website.

Changes will normally apply to bookings made after the updated Terms have been published, unless applicable law requires otherwise.

45. SEVERABILITY

If any provision within these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

46. WAIVER

If we choose not to enforce a provision of these Terms on one occasion, this does not prevent us from enforcing it in the future.

47. THIRD-PARTY RIGHTS

These Terms are between Snap Studio and the customer.

Unless the law provides otherwise, no other person has the right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

48. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute will be dealt with by the courts of England and Wales, except where applicable consumer law gives you the right to bring proceedings elsewhere.

49. CONTACT US

If you have any questions about your booking or these Terms & Conditions, please contact us.

Snap Studio Ltd

Email: [INSERT FINAL EMAIL ADDRESS]

Website: snapstudioleeds.co.uk

Studio:

97a New Road Side

Horsforth

Leeds

LS18 4QD

EFFECTIVE DATE

1 October 2026

These Terms & Conditions apply to bookings made on or after this date.