Cancellation & Rescheduling Policy

CANCELLATIONS

When you make a booking, we reserve that time exclusively for you. Cancellations can therefore affect our ability to offer the appointment to another customer.

Our cancellation policy is:

14 days or more before your booking

You may cancel and receive a full refund.

Between 7 and 13 days before your booking

You may cancel and receive a 50% refund.

Less than 7 days before your booking

No refund will be provided.

At our discretion, we may offer some or all of the value of your booking as credit towards a future Snap Studio booking.

Any credit offered is entirely at Snap Studio's discretion and is not guaranteed.

Within 24 hours of your booking

No refund or booking credit will be provided.

Nothing within this policy affects your statutory rights.

IF SNAP STUDIO CANCELS YOUR BOOKING

Very occasionally, circumstances may mean we are unable to provide your booking.

If Snap Studio cancels your booking, you will be offered either:

• a full refund
• the opportunity to move your booking to another available date.

Nothing within these Terms affects any additional rights you may have under applicable consumer law.

RESCHEDULING

We understand that plans change.

Each booking may be rescheduled once free of charge, provided you contact us at least 7 days before your booking.

Rescheduling is subject to availability.

Customers cannot currently reschedule their own booking online. Please contact Snap Studio directly and we will arrange the change for you.

Once a booking has been rescheduled once, any further request to change the date or time will be entirely at Snap Studio's discretion and may be refused or subject to an additional charge.

A rescheduled booking remains subject to these Terms & Conditions.

TRANSFERRING A BOOKING

Bookings may only be transferred to another person with prior agreement from Snap Studio.

Please contact us as early as possible if you would like to request a transfer.

We reserve the right to refuse a transfer where reasonably necessary.

NO-SHOWS

If you do not attend your booking and have not contacted us beforehand, your booking will be treated as a no-show.

No-shows are not eligible for:

• refunds
• booking credit
• transfers
• rescheduling.